Quadient's CSR strategy is built around five pillars:
- Empowering our people;
- Enabling a culture of excellence and integrity;
- Reducing our environmental footprint;
- Building the best customer experience; and
- Giving back to the communities.
Our objectives
The Company has outlined its CSR Roadmap 2021-2023 and defined clear objectives and targets intended to be reached by the end of 2023. In addition, Quadient has set ambitious 2030 targets to reduce the carbon footprint of its activities and solutions. This roadmap is structured around 12 ambitions and 14 objectives, in line with the United Nations' Sustainable Development Goals (SDGs).
Our ambitions:
- Provide great working conditions empowering all Quadient employees to perform at their very best.
- Create an inclusive and diverse culture indicative of Quadient’s equal opportunity employer philosophy.
- Give all employees the opportunity and the means for personal and career development and empower them to contribute to the Company’s success.
Our objectives 2021-2023:
- Being recognized “Best Places to Work” with score greater than 70
- >80% of employees benefiting remote working 2 days or more per week
- >30% of women among Senior Leaders
- >30% of women among managers
Our ambitions:
- Promote a culture of integrity and ethical conduct through Quadient’s compliance program.
- Protect privacy and integrity of data entrusted to Quadient against internal and external threats.
- Engage with partners and suppliers who observe standards similar to those of the Company.
Our objectives 2021-2023:
- >95% employees endorsed the code of ethics
- >95% employees engaged in compliance and business ethics training program
- >95% of our strategic business partners have endorsed the code of conduct for business partners
Our ambitions:
- Take actions to combat climate change and support global transition to a low carbon economy.
- Foster circular economy principles in Quadient's operations and solutions to lower the Company's environmental footprint.
Our objectives 2021-2023:
- Reduce CO2 emissions by: (i) 50.4% for scope 1 & 2 between 2018 and 2030 (ii) 40%/€m revenue for targeted categories, for scope 3 between 2018 and 2030
- Mail-Related Solutions (MRS) equipment remanufacturing to account for more than 50% of MRS products placed on the market
Our ambitions:
- Leverage technology to consistently innovate and improve Quadient's portfolio of solutions.
- Design cutting-edge sustainable solutions to help Quadient's customers fulfil their needs while contributing to sustainable development.
- Deliver high quality, reliable and secure solutions to Quadient's customers.
Our objectives 2021-2023:
- Achieve overall customer satisfaction above 95%
- Pursue investments in R&D above 4.5% of consolidated revenues
Our ambition:
- Embody the Company's values by supporting local communities in the fields of Education & Decent Employment, Inclusion & Diversity and, the Reduction of Waste and Pollution.
Our objectives 2021-2023:
- 5,000 annual hours + contributed by Quadient’s employees supporting communities
- 25% of employees engaged among the users of the platform and involved in volunteering & sponsorship projects (contribution rate)
- > €100,000 of financial donations to Non-Profit Organizations
CSR governance
As a result of the Company's strategy announced in January 2019, Quadient has also adjusted its CSR (Corporate Social Responsibility) strategy and organization to meet the needs of its future.
In terms of organization and governance, the CSR & Compliance team is part of the Transformation department, which is in charge of driving the strategic initiatives and transformation of the Company. The Strategy and Corporate Social Responsibility Committee of the Board of Directors, created in September 2018, now reviews the Company’s progress on CSR matters regularly and offers its advice and support for future improvements.
A CSR ambition defined with stakeholders
Dialogue with stakeholders
Quadient CSR ambition is based on a constructive dialogue with its stakeholders. Engaging through an on-going dialogue with all of them enables to improve Quadient CSR strategy on a regular basis. Such momentum is based on a detailed knowledge of the Company stakeholders and their specific concerns and expectations.
The stakeholders' mapping shown hereafter represents the ecosystem in which Quadient evolves as well as the main means/practices used by the company to dialogue and communicate with all of them.
Our material issues
Our CSR strategy takes into account the specific challenges of our activities as identified through the materiality analysis following consultation with internal and external stakeholders. This approach allows those stakeholders to participate in building a sustainable future while ensuring our performance and stability.
This analysis was carried out in four main stages:
To meet the Company’s sustainability and CSR challenges, Quadient benchmarked sector best practices, international standards such as ISO 26000, the United Nations Sustainable Development Goals, the Global Reporting Initiative (GRI), and the issues raised by the Environment Social and Governance (ESG) agencies rating Quadient's non-financial performance. In total, 52 topics have been considered and classified into five areas (People, Solutions, Ethics & Compliance, Environment, and Philanthropy).
This consultation was the opportunity to spark open discussions with Quadient's stakeholders to better understand their perception of the performance, risks and opportunities, and their expectations of the Company's CSR strategy. In addition, they were asked to rate each of the non-financial challenges according to three criteria: importance level for the stakeholders, importance level for the Company's business, and maturity level of the Company on these topics.
To design the materiality matrix, internal and external scores were averaged using equal weighting between the different categories of stakeholders. The challenges retained were plotted on a materiality matrix. Stakeholder ratings were reported on the y-axis, with ratings based on importance to the business reported on the x-axis. The Company classified CSR challenges into three groups: critical, major, and moderate.
Quadient retained 18 sustainability and CSR challenges from its materiality assessment. Of these challenges, six are considered critical, eight major, and four moderate. Critical challenges correspond to the main issues related to the transformation of the Company: new strategy, new digital business, and organizational changes.
Major challenges are historical for Quadient; they were previously assessed and are still being carried out.
Moderate challenges are still relevant but only minimally affect the Company’s performance and are well under control due to existing programs.
