Corporate Social Responsibility  >  Our strategy

material issues

Quadient's CSR strategy is built around five pillars:

  • Empowering our people;
  • Enabling a culture of excellence and integrity;
  • Reducing our environmental footprint;
  • Building the best customer experience; and
  • Giving back to the communities.

 

Our objectives

The Company has outlined its CSR Roadmap 2021-2023 and defined clear objectives and targets intended to be reached by the end of 2023. In addition, Quadient has set ambitious 2030 targets to reduce the carbon footprint of its activities and solutions. This roadmap is structured around 12 ambitions and 14 objectives, in line with the United Nations' Sustainable Development Goals (SDGs).

Empowering our people to achieve our goals

Our ambitions:

  • Provide great working conditions empowering all Quadient employees to perform at their very best.
  • Create an inclusive and diverse culture indicative of Quadient’s equal opportunity employer philosophy.
  • Give all employees the opportunity and the means for personal and career development and empower them to contribute to the Company’s success.

Our objectives 2021-2023:

  •  Being recognized “Best Places to Work” with score greater than 70
  • >80% of employees benefiting remote working 2 days or more per week
  • >30% of women among Senior Leaders
  • >30% of women  among managers
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Enabling a culture of excellence and integrity

Our ambitions:

  • Promote a culture of integrity and ethical conduct through Quadient’s compliance program.
  • Protect privacy and integrity of data entrusted to Quadient against internal and external threats.
  • Engage with partners and suppliers who observe standards similar to those of the Company.

Our objectives 2021-2023:

  • >95% employees endorsed the code of ethics
  • >95% employees engaged in compliance and business ethics training program
  • >95% of our strategic business partners have endorsed the code of conduct for business partners
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Reducing our environmental footprint

Our ambitions:

  • Take actions to combat climate change and support global transition to a low carbon economy.
  • Foster circular economy principles in Quadient's operations and solutions to lower the Company's environmental footprint.

Our objectives 2021-2023:

  • Reduce CO2 emissions by: (i) 50.4% for scope 1 & 2 between 2018 and 2030 (ii) 40%/€m revenue for targeted categories, for scope 3 between 2018 and 2030
  • Mail-Related Solutions (MRS) equipment remanufacturing to account for more than 50% of MRS products placed on the market
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Building the best customer experience

Our ambitions:

  • Leverage technology to consistently innovate and improve Quadient's portfolio of solutions.
  • Design cutting-edge sustainable solutions to help Quadient's customers fulfil their needs while contributing to sustainable development.
  • Deliver high quality, reliable and secure solutions to Quadient's customers.

Our objectives 2021-2023:

  • Achieve overall customer satisfaction above 95%
  • Pursue investments in R&D above 4.5% of consolidated revenues
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Giving back to our communities

Our ambition:

  • Embody the Company's values by supporting local communities in the fields of Education & Decent Employment, Inclusion & Diversity and, the Reduction of Waste and Pollution.

Our objectives 2021-2023:

  • 5,000 annual hours + contributed by Quadient’s employees supporting communities
  • 25% of employees engaged among the users of the platform and involved in volunteering & sponsorship projects (contribution rate)
  • > €100,000 of financial donations to Non-Profit Organizations
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CSR governance

CSR governance

As a result of the Company's strategy announced in January 2019, Quadient has also adjusted its CSR (Corporate Social Responsibility) strategy and organization to meet the needs of its future.

In terms of organization and governance, the CSR & Compliance team is part of  the Transformation department, which is in charge of driving the strategic initiatives and transformation of the Company. The Strategy and Corporate Social Responsibility Committee of the Board of Directors, created in September 2018, now reviews the Company’s progress on CSR matters regularly and offers its advice and support for future improvements.

A CSR ambition defined with stakeholders

Dialogue with stakeholders

Quadient CSR ambition is based on a constructive dialogue with its stakeholders. Engaging through an on-going dialogue with all of them enables to improve Quadient CSR strategy on a regular basis. Such momentum is based on a detailed knowledge of the Company stakeholders and their specific concerns and expectations. 

The stakeholders' mapping shown hereafter represents the ecosystem in which Quadient evolves as well as the main means/practices used by the company to dialogue and communicate with all of them.

stakeholders mapping

 

Our material issues

Our CSR strategy takes into account the specific challenges of our activities as identified through the materiality analysis following consultation with internal and external stakeholders. This approach allows those stakeholders to participate in building a sustainable future while ensuring our performance and stability.
 

This analysis was carried out in four main stages: 

Materiality matrix 2021

 

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

96% customer satisfaction rate