Corporate Social Responsability >  Enabling a culture of excellence and integrity

Our compliance program

The Quadient Ethics and Compliance Program is an integral part of our daily business operations and practices. To ensure this commitment to compliance and enabling a strong culture of excellence and integrity, we have developed our program around our Code of Ethics, our compliance policies and practices, measures and mechanisms to conduct due diligence on third party companies, our ethics line to report any violation or misconduct, and a worldwide compliance team responsible for their implementation.

Our Code of Ethics

code of ethics

Our Code of Ethics

We believe that conducting our business in an ethical and responsible manner is essential to the sustainable growth and success of our Company. Our Code of Ethics sets out principles of ethics and business conduct that help each of us to act with integrity and ethically. This instrumental booklet describes best practices and policies that will elevate our Company's reputation and set us on a path of continued growth. In short, our Code of Ethics stands as a testament for doing what we know is right. It covers the following topics: Human Rights, employees, business Ethics, business relationships, Quadient assets and third parties, citizenship and responsible engagement.

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Our Compliance Policies and Practices

Based upon the assessment of Quadient compliance risks, policies and procedures have been implemented to control these risks and thus avoid misconducts or compliance violations. These policies are revised on a regular basis and communicated to all our employees and third party companies when relevant.

Corruption and Bribery

Corruption and Bribery

Quadient has zero tolerance for any kind of corruption, whether public or private, active or passive. We expect any of our employees, whatever their level of responsibility, and any third party conducting business with Quadient or acting on our behalf to refrain from offering, promising, giving, soliciting or receiving (directly or indirectly) money or anything of value  in order to obtain or provide an improper advantage to or from a public official or a private actor. Our anti-corruption policy summarizes our commitment, principles and measures to preventing our employees from the key risk situations ​such as improper and facilitation payments, gifts & hospitality, conflict of interest, charitable contributions and engaging with third parties.

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Antitrust and Fair Competition

Antitrust and Fair Competition

Quadient rejects all kind of anti-competitive practices, including price fixing, the rigging of tenders and responses to tenders, or sharing customers, markets or territories. Accordingly, Quadient forbids its employees from entering into any agreement with competitors intended to restrict the nature or quantity of products and services offered, as well as any agreement with suppliers or other partners to obstruct fair competition or the exchange of information with competitors regarding corporate strategy on products or pricing.

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Anti money laundering

Sanctions and Money Laundering

Quadient conducts business with zero tolerance for commercial, financial, or other dealings involving sanctioned countries, territories, and third parties. To prevent the Company from any risks related to economic sanctions or money laundering (AML), we have implemented appropriate risk-based mechanisms for screening business partners, third parties, and transactions for potential economic sanctions and AML exposure.

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Information Security

Information Security

Quadient handles a lot of sensitive information every day and their protection has always been of very high concern for us whether it is concerning the protection of postal transactions, customers’ data or our own data. Aware of the consequences of a security failure in its operations, Quadient has implemented a general information security policy to prevent data loss, misuse or corruption, or theft of Quadient’s assets and data, by limiting access to data and information, protecting information processing facilities from cyber-attacks and physical intrusion and ensuring business continuity.

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Data Privacy

Data Privacy

Quadient is committed to respecting the privacy rights of its customers, suppliers, business contacts, employees, job applicants, and other third parties Quadient has a relationship with or may need to contact. Quadient has implemented a data privacy policy to ensure that personal information entrusted to us are processed lawfully, fairly and in a transparent manner in relations to individuals as well as ensuring appropriate security level.

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Relationships with Third Party

Relationships with Third Party

At Quadient, we do business with partners who share our vision and values. We encourage all third-party companies desired doing business with Quadient to become familiar with all the principles and respect the requirements set out within our Code of Conduct for business partners to help align their actions in ways that benefit us all.

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Due diligence

Due Diligence

Ensuring high standards in all dealings with our business partners is not an option. Quadient has implemented a policy to perform risk-based due diligence to ensure the integrity of the third party companies to engage with. This process includes reputational screening based on sanctions/watch lists, politically exposed persons lists, checks for exposure to global adverse media and questionnaires related to information security, data privacy and corporate social responsibility. The process also incorporates an enhanced level of due diligence to be performed where a prospective third party resides in a designated high-risk jurisdiction, or where other red flags are identified. The due diligence is updated periodically on a risk basis and in case of significant changes in our relationship with a third party.

Quadient Ethics Line

speak up

How to report an Ethical Concern?

Acting with integrity includes speaking up when we believe someone has engaged in conduct that violates the law or our Code of Ethics. Any Quadient employee or any person or third party is encouraged to speak up, in compliance with the law and the rules applicable in the country where he resides or exercises his activities. If you know or suspect a violation of our Code of Ethics or Quadient rules and policies, report it to the compliance team or contact the Quadient Ethics Line.

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Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

96% customer satisfaction rate